Privacy Policy

Jonjo Seeds takes your privacy and the protection of your personal data very seriously. This statement describes why and how we collect and use personal data and provides information about your rights in relation to that data. We aim to be transparent about what data we collect, why we collect it and what we use it for. Please see the relevant sections of this statement for specific details.

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What Information do we collect?

To enable you to purchase goods from us, we need to collect certain personal information from you when you make a purchase, contact us or interact with us.

We only ever collect information that is necessary for us to be able to process payments for your orders and to be able to deliver your products to you. We may also collect certain information when you contact or interact with us by way of email or by using the website contact enquiry form. We will keep your information for as long as is needed and only for the following purposes:

º  legitimate business activitiesº  statutory or legal obligationsº  auditing and regulatory purposes

When you make a purchase or an enquiry about any of the products we offer, we will require you to provide us with certain information. This may include some or all of the following:

º  full nameº  billing addressº  delivery addressº  landline or mobile phone numberº  email address

The information we hold is always visible to you when you log in on the website and visit to the "Account" section accessible from the top of the page or home page. The specific information including billing and delivery addresses for each order are accessible through the orders in the account section. You can update your personal details and email preferences through this page at any time, although historical order address and billing information cannot be changed as this is required for legitimate business purposes.

We do not share or pass any of your information on to any third parties and your information is always securely stored in our systems.

When you visit our website, we will collect certain data automatically. This may include (but isn’t limited to) the following:

º  your IP addressº  your device screen resolutionº  information about your browser softwareº  geolocation data such as the city or region to which your IP address is allocated

We will also place cookies on your device in order to enable you to browse and make purchases from the website. Please see our Cookie Policy on the website for further details. Please remember, that whilst we make every effort to secure your personal information, the internet is not 100% secure. We cannot guarantee the security of any information you send us online. We are also not responsible for any loss or damage you or others may suffer as a result of losing the confidentiality of your information.

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How do we use the information we collect?

We use your information in order to be able to process payment for goods purchased from the website and in order to be able to despatch purchased goods to you. We will also contact you with emails confirming that an order has been received and emails advising of status updates to your orders along with despatch information to enable you to track the arrival of your purchases where applicable.

Where your information has been collected as a result of your making an enquiry by way of email, telephone or the website contact form, we will use your information to contact you with a response to your enquiry.

Where you have indicated by way of signing up to our newsletter by subscribing on the website, or by opting in to receive marketing and promotional material at the checkout, we will use your personal data to contact you with newsletters and/or promotional material we believe may be of interest to you. Occasionally we may run prize draws, competitions, promotions and surveys. If you take part in these promotional activities, we'll use the personal data you provide for these activities.

We may use performance tracking technology within our emails to capture information including (but not limited to) the time and date you open our emails and the type of device you used to open them. This allows us to determine if our emails are opened, and what links our customers click on within them. We use this information to improve the emails we send to our customers and the services we provide.

If you do not wish to receive newsletters or emails containing promotional materials from us as explained above, you can update your preferences by logging into your account and updating your preferences. If you are not registered for an account with us, you can unsubscribe from the newsletter by clicking on the "unsubscribe" link displayed at the top and bottom of each newsletter, or by clicking HERE and following the instructions.

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What are the legal grounds for collecting and using your information?

Data protection laws require that in order to collect and process your personal data, we must have a legitimate reason for doing so. These reasons can be any one or more of the following:

º  to fulfil a contract we have with youº  if we have a legal duty to use your data for a particular reasonº  when you consent to itº  when it is in our legitimate interest

Contract
We use the basis of contract because you provide us with your personal data in order to make purchases from our website. Our use of your information is therefore governed by contract terms. You choose to provide us with this information - if you choose not to provide it, you will not be able to make purchases from our website.

Under the basis of contract we process your data for the following purposes:

º  enabling you to access our website and purchase our productsº  advising you about significant changes to our products, terms or privacy policyº  providing customer supportº  sending you service related communicationsº  responding to enquiries and complaintsº  managing competitions and promotions

Consent
When we collect other information from you, we will seek your consent. An example of this would be when you use our website, we will seek your consent to placing one or more cookies on your device to enable you to make purchases from the website. If you do not want to give consent, or you remove your consent at a later point, we may not be able to provide some of the functionality that you require.

We will also seek your consent in the following circumstances:

º  Marketing and promotional material – from time to time we would like to let you know about products, promotions and offers that may be of interest to youº  Prize draws and competitions – occasionally we run competitions and prize draws for our customers. In order to be included in these offers, we would require your consent

Legitimate Interests
Legitimate interests are our business and/or commercial reasons for using your data. In the United Kingdom, the law allows this where the benefits of doing this are not out-weighed by the interests or fundamental rights or freedoms of the individuals concerned.

Under the basis of Legitimate interests, we process personal data for the following purposes:

º  in order to comply with legal and regulatory requirements - as a business we have an obligation to maintain records for company and tax reporting purposesº  maintaining our records and other administrative purposes - to enable us to maintain up-to-date and accurate detailsº  for the resolution of complaints and disputes - in the event of complaints or problems, we can investigate to resolve issues for our customersº  marketing purposes - in order to grow our business and deliver better service to our customers, we use information to market products. We ensure that customers can access the information that we hold and that they can clearly understand how we use that data. We also ensure that you have the right to correct or restrict that information and how to complain if you are unhappy about how we use your data.º  tracking website activity - this helps us to understand how our customers use our website and enable us to identify ways to improve our user experienceº  email tracking - this helps us to improve the way that we communicate with our customers in order to better meet their needsº  staff training - to enable our staff to offer the best possible standard of service, we use the information that we collect to train our staff.

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How long do we keep your data?

We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests (described above) or so that we can comply with the law.

We will regularly review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either archive it securely or delete it entirely.

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How do we keep your data safe?

We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.

We use technical measures such as encryption and password protection to protect your data and the systems they are held in. We also use organisational measures and controls to restrict and limit the number of people who have access to any personal information. We constantly review these security measures and refer to industry security standards to keep up to date with current best practice.

Please remember, that whilst we make every effort to secure your personal information, the internet is not 100% secure. We cannot guarantee the security of any information you send us online. We are also not responsible for any loss or damage you or others may suffer as a result of losing the confidentiality of your information.